Dec 5, AM. Dec 9, AM in response to jones In response to jones Please wait while I review your question. Communication with the Oracle Service Cloud Chat service has been lost. Please wait while attempts are made to restore the connection. Disconnection in seconds.
Connection resumed. Clayton Jones : canada Rizwan Ahmed : Thank you. Rizwan Ahmed : I can certainly help you with this I would just like to get some information about your printer before we begin. Rizwan Ahmed : If you have an incident reference number from a previous contact or from a My Support on-line session, please provide that to me. I will do my best to fix this issue.
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Rizwan Ahmed : May I know the printer model number? Clayton Jones : Rizwan Ahmed : Thank you. You can find this number by opening the printer access door like you are going to change the ink cartridges. This number will be located on the left hand side. Clayton Jones : f Rizwan Ahmed : Thank you.
Rizwan Ahmed : In what month and year was your printer purchased and where did you purchase your printer? Clayton Jones : a long time ago like 10 years ago Clayton Jones : dont remember Communication with the Oracle Service Cloud Chat service has been lost. Rizwan Ahmed : Okay. Rizwan Ahmed : Thank you for providing me all the information.
Rizwan Ahmed : Before I go ahead and perform the troubleshooting steps for the issue.
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Based on the information provided by your printer you are now automatically enrolled into our Ink Loyalty Program. Rizwan Ahmed : Benefits are as follows: Free live support with a service agent. Free troubleshooting and diagnostic evaluation Free Power parts, paper trays, duplexer excluding ink cartridges service parts while supplies last Faster diagnostics support if your printer ever needs service Special offers, like discounts on KODAK Ink and Paper.
To avail these benefits we need to upload data diagnostic sheet and turn on the Kodak Statistics in the home center tool. Clayton Jones : I just want a simple answer to my que Connection resumed. Rizwan Ahmed : May I have your permission to access your computer remotely?
I will be able to quickly verify your settings and attempt to resolve the issue. Rizwan Ahmed : Yes. May I have your permission to access your computer remotely? Rizwan Ahmed : I need to transfer printer drivers manually in your computer to fix this issue. Rizwan Ahmed : We need transfer printer drivers manually in your computer to fix this issue. Clayton Jones : Why manually how come I can't download the drivers for Sierra like I could for all the other operating systems? Rizwan Ahmed : I understand your concern. The updated drivers for Mac OS sierra That's the reason we are transferring manually.
Clayton Jones : When will they be offered at the website? Rizwan Ahmed : Our technical team is working on this issue. Rizwan Ahmed : We don't have specific team period when it will going to fix permanently. Clayton Jones : I don't understand you have the fix but you don't have the fix uploaded on your website Rizwan Ahmed : I am sorry for the inconvenience. Our technical team is working on this issue. Rizwan Ahmed : If you want I will take the control of your computer and install printer drivers manually in your computer.
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You will get the Kodak window. Please click on accept and OK to give me the permission. Rizwan Ahmed : I have not received a response from you in the last 3 minutes. I would like the opportunity to continue our dialog and resolve your issue. Please respond soon or this discussion will end. Rizwan Ahmed : I will guide you another link to join the remote session. Dec 9, AM.
First, there is no way on this Earth that I would ever let anyone I wouldn't trust to watch my children remotely log in and use my Mac. If there is a Sierra driver available, Kodak could have just as easily provided an ftp address and authorization for you to download it.
Logging in to your Mac makes no sense whatsoever. As I wrote that's up to Kodak. They have now had nearly a year to update or develop a Sierra-compatible driver. How has that been going for them? Not well, apparently. That was over a decade ago. It's obviously incorrect, but it's an illustration of their commitment to the Mac platform:. A long time ago there were a few printer manufacturers whose business model that is, their stated method for making money centered on selling printers and not consumables. Apple was one. HP was another. Those printers were expensive, but they were well engineered and designed to work for a long time.
Of the remaining printer manufacturers there are only a few worthy of consideration. Kodak never was. PageWide Pro dw Printer. MFP dn. Simply register your printer to the Google Cloud and you are ready to print. For more details on steps for how-to print from your Chrome device, click here and select Google Chrome. Kodak Verite. Konica Minolta. Konica Minolta printers supporting Google Cloud Print enable easy and convenient printing from anywhere.
Kyocera's Google Cloud Print compatible printers let you connect directly to Google's Cloud Print Service, realizing driverless printing from anywhere you are located. CS i v2. TASKalfa i v2. CS ci v2. TASKalfa ci v2. Google Cloud Print 2. Double-check that your printer's firmware is up-to-date to ensure full support. Follow the Kyocera setup instructions and user guide here. Multifunction Printer. MSNW v2. Lexmark e. Lexmark Bdw v2. Lexmark Bdn v2.
Lexmark C v2. Lexmark Cdw v2. Lexmark CSdn v2. Lexmark CSdw v2. Lexmark CSde v2. Lexmark CXdn v2. Lexmark CXadwe v2. Lexmark CX v2. Lexmark CXde v2. Lexmark CXe v2. Lexmark CXadn v2. Lexmark CXade v2. Lexmark CXadhe v2. Lexmark CXdxe v2. Lexmark M v2. Lexmark MBadw. Lexmark MBadwe v2. Lexmark MBadw v2. Lexmark MBade v2.
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Lexmark MCadwe v2. Lexmark MCdwe v2. Lexmark MS v2. Lexmark MSdn v2. Lexmark MSdw v2. Lexmark MSde v2. Lexmark MSdvn v2. Lexmark MSn v2. Lexmark MX v2. Lexmark MXadn v2. Lexmark MXadw v2.
Lexmark MXde v2. Lexmark MXade v2. Lexmark MXdhe. Lexmark MXadhe v2. Lexmark MXadve v2. Lexmark MXadxe v2. Lexmark MXdte. Lexmark MXdxe. Lexmark XC v2. Lexmark XM v2. For setup instructions, please see the administrator's guide to the Lexmark embedded solution for Google Cloud Print for Setting up Google Cloud Print. ESct MFP v2. ESv MFP v2. ESwv MFP v2. ESc MFP v2. ESx MFP v2. Cdn v2. Bdn v2. Olivetti's Google Cloud Print compatible printers let you connect directly to Google's Cloud Print Service, realizing driverless printing from anywhere you are located.
PG L v2. PG L Plus v2. You can use seamless printing services from virtually anywhere with your mobile devices. BPN v2. BMANW v2.
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MWe v2. For setup instructions, please visit the Pantum Google Cloud Print user guide. IM Samsung's Google Cloud Print Ready printers support printing from anywhere, with no need for drivers. Xpress MW v2. Xpress MND v2. Xpress MDW v2. ProXpress MND v2. ProXpress MFD. ProXpress MDW v2.
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